Puddibear Warranty & Refund Policy

Puddibear Warranty & Refund Policy

1. Limited Warranty

1.1 Important Information

Puddibear (“we,” “us,” or “our”) provides a limited warranty for Puddibear products (the “Product”).

This warranty:

  • Applies only to products purchased from Puddibear or authorized retailers
  • Applies to personal use only (not for resale or commercial use)
  • Does not affect your statutory consumer rights

The warranty is valid only in the country or region where the product was originally purchased.

1.2 Warranty Period

  • European Union / Switzerland: 2 years
  • All other regions: 1 year

The warranty period starts from the date of delivery.

If local laws provide longer mandatory warranty periods, those laws will apply.

⚠️ Consumable parts (e.g., batteries subject to normal wear) are not fully covered.

1.3 What This Warranty Covers

Puddibear warrants that the Product will be free from:

  • Material defects
  • Manufacturing defects

under normal use and in accordance with official instructions (manuals, app guidance, etc.).

1.4 How to Obtain Warranty Service

To request warranty service, please contact:

📧 support@puddibear.com

You will need to provide:

  • Proof of purchase (receipt or invoice)
  • Product serial number (SN)
  • Description of the issue

If the product was purchased through a reseller, please contact them first.

1.5 What We Will Do

If a valid warranty claim is confirmed, we may, at our discretion:

  • Repair the product using new or refurbished parts
  • Replace the product with a new or refurbished unit
  • Replace with an equivalent or upgraded model

We will cover:

  • Repair/replacement costs
  • Domestic shipping (within original purchase region)

⚠️ International shipping, duties, or customs fees are not covered.

1.6 What Is NOT Covered

This warranty does not apply to:

  • Normal wear and tear (including battery aging)
  • Damage caused by misuse, negligence, or accidents
  • Unauthorized modifications or repairs
  • Improper storage or handling
  • Damage caused by natural disasters (fire, flood, lightning, etc.)
  • Network or connectivity issues beyond our control
  • Use with non-approved accessories
  • Products purchased from unauthorized sellers
  • Damage during return shipping due to improper packaging

1.7 Limitation of Liability

To the maximum extent permitted by law:

  • Puddibear is not liable for indirect, incidental, or consequential damages
  • This includes loss of data, profits, or business opportunities
  • Our total liability shall not exceed the original purchase price

Nothing in this section limits liability where prohibited by law (e.g., personal injury caused by negligence).

2. Return & Refund Policy

2.1 30-Day Return Policy

If you are not satisfied with your purchase, you may request a return within:

👉 30 days from delivery

2.2 Return Conditions

To be eligible for a full refund:

  • Product must be in like-new condition
  • Returned with original packaging and all accessories
  • No signs of misuse or damage

⚠️ Returns are only accepted in the original purchase region.

2.3 Eligible Purchases

  • Only products purchased from:
    • Official Puddibear website
    • Official Puddibear stores

Products purchased from third-party sellers must follow their own policies.

2.4 How to Initiate a Return

Please contact:

📧 support@puddibear.com

Steps:

  1. Request return authorization
  2. Repack product securely (preferably original packaging)
  3. Include:
    • Order number
    • Product SN
    • Name & address

⚠️ Unauthorized returns or COD shipments will not be accepted.

We recommend using:

  • UPS / FedEx / DHL with tracking

2.5 Refund Processing

  • Refunds will be issued to the original payment method
  • Processing time: within 7 business days after inspection

2.6 Shipping Costs

  • If the return is due to product defect → we cover shipping
  • If due to customer preference → customer pays return shipping

2.7 Non-Returnable Items

We may refuse returns if:

  • Product is used, damaged, or incomplete
  • Missing accessories
  • Returned outside the 30-day window

2.8 For End Consumers Only

Puddibear products are sold for end users only.

We reserve the right to:

  • Cancel orders suspected for resale
  • Limit quantities per customer

3. Policy Updates

We may update this policy from time to time.

Latest version will always be available at:
🌐 www.puddibear.com

4. Contact Us

For any questions, please contact:

Puddibear Customer Support Team
📧 support@puddibear.com